FAQ

These are our frequently asked questions that help you understand our products and services.

How can I find out the ingredients of a product?

You will find the ingredients information clearly listed on the label and on the product page on our website. Our products contain no hidden ingredients. What you see on the label is exactly what is included. We believe in full transparency about all components in each product.

This transparency helps you make informed decisions when choosing skincare items. We want you to be confident in what you apply to your skin. We encourage you to read labels carefully to understand what each product contains before purchasing.

Do you offer any organic products?

Yes, we offer Organic products in our store. Our aim is to produce the highest quality items for your skincare needs. Most of our products are made from 100% organic oils to ensure purity and safety.

We carefully source natural ingredients from trusted providers. Our organic collection supports healthy and natural skincare routines. We believe organic products can provide excellent benefits without harsh chemicals. Choosing organic skincare means nurturing your skin with minimal environmental impact.

How can I determine the right products for my skin type?

We have written a detailed blog to help you identify your skin type. Knowing your skin type is essential for choosing the right products to maximize benefits and avoid irritation. For more information, please visit our blog page.

Our blog explains different skin types and recommends products tailored for each type. Taking the time to understand your skin improves your skincare experience and results. Knowing your skin type allows you to select products that hydrate, protect, and nourish optimally.

What is your return policy for opened or used products?

We allow returns of unopened or gently used products within 15 days after your original purchase. You will receive a full refund in this case. However, you are responsible for the return shipping cost.

Products returned after 15 days are eligible only for online store credit, not a refund. Our return policy provides flexibility while prioritizing product safety and quality. We encourage customers to inspect products promptly upon arrival to ensure satisfaction.

How long will it take to receive my order?

We normally pack and ship orders within 24 hours of purchase. Delivery times depend on the shipping courier you select during checkout. We partner with trustworthy couriers to ensure timely and safe delivery.

You will receive updates regarding your shipment status. These updates help you know when your order will arrive at your doorstep. Tracking your package helps you plan your schedule for receipt.

Do you ship internationally?

Currently, we only ship within the USA. This focus allows us to provide the best possible service to our domestic customers. We hope to expand shipping options internationally in the future.

For now, our service is tailored for customers in the United States. We appreciate your understanding and hope to accommodate international orders soon. Our team is working on solutions to serve global customers effectively.

How can I track my order?

Once your package is shipped, you will receive a tracking code by email. The tracking code corresponds to the shipping carrier selected at checkout. This tracking enables you to monitor your order until delivery.

We encourage you to check your email regularly for shipment updates. Tracking your order helps you plan for its arrival. You can use the carrier’s website or app to view real-time location and estimated delivery time.

How can I get assistance if I have a problem with my order?

If you experience any problems with your order, please contact us by email or phone immediately. You can email us at: smbodycarellc@gmail.com. Alternatively, call or text at: +1 (775) 287-3158.

We recommend contacting us during working hours, from 8:00 AM to 4:00 PM Pacific time. This helps us respond quickly and resolve your issues before the day ends. Our customer service team is committed to providing the best support possible. We are here to ensure your satisfaction with every purchase.